Refund / Exchange Procedure Guide

Refund
1. Please make sure that the item you'll be returning back to us is in the same condition as when you receive it.
2. Have the item carefully packed and well protected. State your name and order number on the package.
3. Arrange for the courier at your expense and send the item back to us at the below address and please email us the tracking details.

Returning Address: 306, Avonhead Road, Christchurch, Postal Code: 8042.

4. When we receive the item back, we'll assess and after everything is good, we'll process your refund.
5. We'll refund the item cost (in store credits) excluding the courier fee paid into your NZ bank account. Please provide your bank details when submitting your request.

Exchange
1. Please make sure that the item is in the same condition as when you receive it.
2. Have it carefully packed and protected. Clearly state your name and order number on the package.
3. Arrange for courier at your expense, send the item to the below address and email us the tracking details.

Returning Address: 306, Avonhead Road, Christchurch, Postal Code: 8042.

4. After when we receive the item back, we'll assess it and will reach out to you to confirm the item that you'll be exchanging.
5. Please transfer the courier payment to our bank account below and send us the payment screenshot when done.

Courier Charges
NZ non-rural addresses: $5.50
NZ rural addresses: $9.50

Our Bank Details
Bank Name: BNZ
Account Name: Marketzone Chch
Account Number: 02-0820-0567096-00

6. Only after payment is received, we will have your item out for courier and you'll be provided with the tracking details.

For more information, please refer to our Terms Of Service and Refund Policy.

Consumer Protection NZ Helpful Links
• Customer Returns and Complaints
• Complying with Consumer Laws
• Contracts and Sales Agreements