Refund & Shipping
Refund & Return Policy
We strive to ensure that you have a fantastic trading experience with us. If for any reasons you are not satisfied, you can trust that we'll do our very best to get things resolve. We will meet all obligations under the Consumer Guarantees and Fair Trading Act and all of our product comes with a 100% Money Back Guarantee within 30 days after purchase.
If the product is damaged during transit, do not sign for the delivery and have the courier return the product back to our base, contact us and we will arrange for a new unit to be delivered. On acceptance of the delivery, you have agreed that the product is in good condition.
If the product is faulty, please let us know within 3 working days so that we can either resend a replacement to you or offer a refund excluding the courier charges. To process your replacement or refund, kindly courier the product back to us at your own expense and we will contact you on the next course of action after our assessment.
Courier & Shipping Service
Our service providers are Parcelport and Courierpost, and be assured that you'll be getting the most reliable service and the best network coverage. We are able to deliver to PO boxes but Rural delivery will incur additional cost. The courier/shipping charges are listed below and you are welcome to purchase multiple items and only pay for 1 shipping fee per order. If you require a special quote for bulk orders, kindly let us know.
Courier Delivery within NZ is usually within 3 working days and Rural delivery may take an additional 2-3 working days. International Shipping (Worldwide) will take approximately 7-10 working days.
Courier & Delivery Rates
• Christchurch Local Delivery (Non Rural) NZ$3.99
• NZ Nationwide (Urban) with Tracking NZ$4.99
• NZ Nationwide (Rural) with Tracking NZ$8.99
• Australia NZ$15
• Asia NZ$22 (Burma, Brunei, China, Cambodia, Hong Kong, Indonesia, India, Japan, Korea, Laos, Macau, Malaysia, Mongolia, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam & Yemen)
• North America, UK & Europe NZ$25 (Argentina, Austria, Belgium, Brazil, Canada, Denmark, France, Finland, Germany, Greece, Iceland, Ireland, Israel, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK & USA)
• Rest of the World NZ$26