Our Service

Service Assurance
We strive to ensure that you have a fantastic trading experience with us. If for any reasons you are not satisfied, you can trust that we'll do our very best to get things resolve.

We will meet all obligations under the Consumer Guarantees and Fair Trading Act and all of our product comes with a 100% money back guarantee within 30 days after purchase. Please read our Warranty Policy.

Courier & Shipping Service
Our service providers are New Zealand Post, CourierPost & Aramex, and rest assure that you'll be getting the most reliable service and the best network coverage for local and international deliveries. We are able to deliver to PO boxes but rural delivery will incur additional cost. The courier/shipping charges are listed below and you are welcome to purchase multiple items and pay for only 1 shipping fee per order. If you require a special quote for bulk orders, kindly let us know.

Courier delivery within NZ is usually within 3 working days and rural delivery may take an additional 2-3 working days. International shipping (worldwide) will take approximately 7-10 working days.